📦 Order Handling Process (Step-by-Step)

This workflow explains how orders are managed from catalogue selection to completion.

1️⃣ Customer Places Order from Catalogue

• Customer browses your WhatsApp Catalogue

• Selects product(s)

• Sends order message via WhatsApp

📌 System automatically:

• Creates a new order entry in Dashboard

• Sets:

  • Order Status → Pending

  • Payment Status → Pending

  • Confirmation → Pending

2️⃣ Review Order & Ask Required Details

In Dashboard → Live Chat / Orders Section

• Open the order

• Confirm:

  • Product selected

  • Quantity

  • Delivery address

  • Contact details

If details are missing:

• Ask customer in chat

• Update order notes if needed

3️⃣ Send Payment Link / QR Code

After confirming order details:

• Click Send Payment

• Generate:

  • Payment Link (Razorpay / PayU / etc.)

  • OR QR Code

• Send link directly in WhatsApp chat

📌 System keeps:

• Payment Status → Pending

• Order visible under “Pending Payment”

4️⃣ After Payment is Received

Once payment is successful (Webhook / Manual Check):

Update in Dashboard:

• Change Payment Status → Done

• Revenue auto-updates in dashboard

Then:

Send Confirmation Message

✅ Order Confirmation

Thank you for your order, John!

📦 Order Details:
1. ABC x1 – INR 99.00

💰 Total: INR 99.00

Your order has been confirmed and will be processed shortly. We’ll keep you updated on the status.

Order ID: 83bfa140

📋 You can check your order status anytime by sharing this Order ID with us.

📌 System updates:

• Confirmation Status → Sent