Return and Refund policy

Return and Refund Policy

Last Updated: February 12, 2026

We are committed to client satisfaction and providing high-quality digital services and products. This policy outlines the terms for cancellations, returns, and refunds for all S K Enterprise services.

1. General Policy

Due to the nature of digital products and custom services, all sales are generally final once delivery has been made or work has commenced. However, we understand that circumstances vary, and we evaluate refund requests on a case-by-case basis with fairness and good faith.

Key Principles:

  • Digital products cannot be “returned” once downloaded
  • Custom services cannot be “returned” once work has begun
  • Subscription services are non-refundable for current billing periods
  • We prioritize customer satisfaction and will work to resolve issues before considering refunds

2. Cancellation Policy

2.1 Digital Products (Workflow Templates, Pre-Built Solutions)

Before Download:

  • Full refund available if you cancel within 24 hours of purchase AND have not downloaded the product
  • Must contact support to request cancellation before accessing download link

After Download:

  • No refunds once the digital product has been downloaded or accessed
  • Digital products are considered “consumed” upon download
  • Exception: Product is fundamentally broken or unusable (see Section 3.3)

2.2 Project-Based Services

Custom N8n Workflows:

  • Full refund if you cancel within 24 hours of payment, provided no work has commenced
  • If work has begun, refunds are processed on a pro-rata basis:
    • Initial consultation and planning: 20% of project cost
    • Workflow development in progress: 50% of project cost
    • Workflow completed, pending testing: 75% of project cost
    • Final deliverable sent for approval: Non-refundable
  • Cancellation must be in writing via email

AI-Powered UGC Ads:

  • Full refund if cancelled within 24 hours before concept development begins
  • Once concept is presented: 30% cancellation fee
  • Once first draft is delivered: 60% cancellation fee
  • After final delivery: Non-refundable

Website Design:

  • Full refund if cancelled within 48 hours before any design work begins
  • After initial mockups: 40% cancellation fee
  • After revisions begin: 70% cancellation fee
  • After final approval: Non-refundable

Graphic Design / Thumbnails:

  • Full refund if cancelled within 24 hours before design begins
  • After first draft delivery: 50% cancellation fee
  • After final delivery: Non-refundable

2.3 Subscription Services

Social Media Management:

  • You may cancel your monthly subscription at any time by providing at least 15 days’ written notice before your next billing date
  • Service will continue until the end of the current paid billing cycle
  • No refunds for partial months or current billing periods
  • Scheduled content may be provided for the notice period
  • Cancellation does not entitle you to a refund of the current month’s payment

Instagram Automation:

  • Cancellation requires 15 days’ written notice before next billing date
  • Service remains active until end of current billing period
  • No refunds for current month or partial usage
  • We will assist with data export upon request
  • Cancellation fee: None, but minimum 30-day commitment applies

Telegram Automation:

  • Cancellation requires 15 days’ written notice before next billing date
  • Service remains active until end of current billing period
  • No refunds for current month or partial usage
  • Bot ownership transfers to you upon cancellation (if applicable)
  • Minimum 30-day commitment applies

WhatsApp Business API Dashboard:

  • Cancellation requires 15 days’ written notice before next billing date
  • Service remains active until end of current billing period
  • Minimum 3-month commitment applies
  • Early cancellation within commitment period: 50% of remaining commitment due
  • No refunds for message credits already purchased or used
  • Message history may be provided upon request (additional fee may apply)

Early Cancellation Fees:

  • If you cancel a subscription service before the minimum commitment period:
    • WhatsApp API: 50% of remaining commitment
    • Instagram/Telegram: No penalty after first month
    • Social Media Management: No penalty

3. Refund Policy

3.1 Eligibility for a Refund

A refund may be considered under the following circumstances:

Non-Delivery:

  • We fail to deliver the service or product within the agreed-upon timeline without a valid reason or notification
  • We are unresponsive to your communications for more than 7 days
  • We cancel the project unilaterally

Service Not as Described:

  • The final deliverable is substantially different from what was detailed in the project scope or product description
  • Digital product is fundamentally broken, non-functional, or missing advertised features
  • You must provide clear evidence and documentation for this claim

Technical Failure:

  • Digital download links are broken and cannot be fixed within 48 hours
  • Workflow template contains critical errors that cannot be resolved
  • Platform access is unavailable due to our system failures (not third-party platforms)

Platform Account Suspension Due to Our Actions:

  • If your Instagram, Telegram, or WhatsApp account is suspended or banned directly due to our negligence or violation of platform policies in providing the service
  • Does not apply if suspension results from your content, usage patterns, or policy violations
  • Must provide evidence linking suspension to our service delivery

Quality Issues:

  • Deliverable contains significant defects or errors that were not corrected during revision periods
  • Service does not meet basic professional standards despite feedback and revision requests
  • Must provide documented evidence of quality concerns and our failure to address them

3.2 Non-Refundable Circumstances

Refunds will NOT be granted in the following situations:

Subjective Preferences:

  • You “don’t like” a design, color scheme, or creative direction if the work aligns with the approved brief
  • You changed your mind about the style or approach after approving initial concepts
  • Personal taste differences when work meets professional standards

After Approval:

  • You approved a final design, workflow, or deliverable
  • You accepted a milestone or signed off on completed work
  • The 7-day acceptance period has passed without objections

Third-Party Costs:

  • Any third-party costs incurred on your behalf are strictly non-refundable:
    • Stock photos, videos, or music licenses
    • Premium fonts or design assets
    • Theme or plugin purchases
    • API credits or third-party service fees
    • WhatsApp message credits
    • Domain or hosting fees (if purchased)

Current Billing Period:

  • No refunds for subscription services for the current billing period once it has commenced
  • No refunds for unused days within a billing period
  • No refunds if you stop using the service mid-month

Client-Caused Delays:

  • Project timeline extended due to your delayed responses or material provision
  • Cancellation after we’ve been waiting for your input for 14+ days

Platform-Related Issues:

  • Instagram, Telegram, WhatsApp, or other platform policy changes outside our control
  • Third-party API limitations, restrictions, or pricing changes
  • Platform algorithm changes affecting performance
  • Account suspensions due to your content or usage patterns
  • Platform outages or service interruptions

Change of Mind:

  • You no longer need the service after work has begun
  • You found an alternative provider
  • Business circumstances changed
  • Budget constraints

Digital Products Already Accessed:

  • You downloaded a workflow template or digital product
  • You accessed a training video or documentation
  • You received access credentials and logged in

Lack of Results:

  • Social media management didn’t increase followers to expected levels
  • Automation didn’t produce anticipated time savings
  • Website didn’t generate expected traffic or conversions
  • Marketing campaigns didn’t achieve desired ROI
  • We do not guarantee specific outcomes or results

Force Majeure:

  • Delays or issues caused by events beyond our control (natural disasters, platform shutdowns, etc.)

3.3 Refund for Defective Digital Products

If a downloaded digital product (workflow template) is defective:

First Step – Replacement/Fix:

  • Contact support within 7 days of purchase
  • We will attempt to provide a fixed version within 48 hours
  • If the issue is due to user error in installation, we’ll provide setup support (no refund)

If Fix is Not Possible:

  • Full refund if the product is fundamentally broken and cannot be fixed
  • Partial refund if some features work but others don’t (proportional to functionality)
  • Product must be deemed defective by our technical team

3.4 Partial Refunds

In some cases, we may offer partial refunds:

Pro-Rata Refunds for Project Cancellations:

  • Based on percentage of work completed
  • Milestones achieved at time of cancellation
  • Time and resources invested

Partial Service Delivery:

  • If we deliver only part of the agreed scope
  • If some features are unavailable due to technical constraints
  • Calculated based on delivered vs. promised functionality

Service Quality Issues:

  • If work is below professional standards but partially usable
  • If some deliverables meet standards but others don’t
  • Determined case-by-case based on severity

4. How to Request a Refund

To initiate a refund request, follow this process:

Step 1: Contact Support

Email: support@skenterprise.live

Timeline: Contact us within 7 days of service delivery date or issue occurrence

Required Information:

  • Your full name and contact information
  • Order number or transaction ID
  • Service/product purchased
  • Date of purchase
  • Detailed reason for refund request
  • Supporting evidence (screenshots, documentation, correspondence)
  • Desired resolution (full refund, partial refund, rework, etc.)

Step 2: Attempt Resolution

Before processing a refund, we will:

  • Review your case thoroughly
  • Attempt to resolve the issue through revision, correction, or rework
  • Discuss alternative solutions
  • Schedule a call if necessary to understand concerns

Our Commitment: We prioritize fixing issues over issuing refunds. Most problems can be resolved through communication and collaboration.

Step 3: Review Process

  • We will review your request within 3-5 business days
  • You may be asked to provide additional information or clarification
  • We may request a meeting to discuss the issues
  • Complex cases may take up to 10 business days for review

Step 4: Decision Notification

  • You will receive our decision via email
  • If approved: Refund amount and processing timeline provided
  • If denied: Detailed explanation of the decision
  • If partial refund offered: Breakdown of calculation

Step 5: Appeal Process

If your refund request is denied and you disagree:

  • You may submit an appeal within 7 days of the denial
  • Provide any additional evidence supporting your claim
  • Appeals are reviewed by senior management
  • Appeal decision is final

5. Processing Refunds

Timeline

If your refund is approved, it will be processed according to the following schedule:

Digital Products:

  • Refund initiated within 3 business days of approval
  • Credited to original payment method within 7-10 business days

Services:

  • Refund initiated within 5-7 business days of approval
  • Credited to original payment method within 10-15 business days

Subscription Services:

  • Refund (if applicable) processed at the end of current billing cycle
  • Credited within 10-15 business days after cycle end

Refund Method

  • Refunds are processed to your original payment method only
  • Cannot be refunded to a different card, account, or payment method
  • If original payment method is unavailable, alternative arrangements will be discussed

Currency and Fees

  • Refunds issued in the original currency (INR)
  • Payment gateway fees (typically 2-3%) are non-refundable
  • International transaction fees are non-refundable
  • You may receive slightly less than the original payment amount due to processing fees

Refund Confirmation

  • You will receive an email confirmation when refund is initiated
  • Notification when refund is successfully processed
  • Refund reference number for tracking

6. Special Circumstances

6.1 Platform Account Bans/Suspensions

Our Responsibility: If your account is suspended due to our:

  • Violation of platform policies in service delivery
  • Use of prohibited automation techniques
  • Sending spam or violating terms on your behalf

Your Responsibility: We are NOT responsible for account issues due to:

  • Your content violating platform policies
  • Your prior history of violations
  • Industry or account type restrictions
  • Platform algorithm changes
  • Your usage outside our service

Resolution:

  • We will assist in appeal process if ban was due to our actions
  • Partial refund for unused subscription time (if ban is permanent and our fault)
  • No refund if ban is due to your content or actions

6.2 Third-Party Platform Changes

If Instagram, Telegram, WhatsApp, or other platforms:

  • Change their API policies
  • Restrict or remove features we rely on
  • Increase pricing significantly
  • Discontinue services

Our Response:

  • We will notify you within 3 business days
  • Offer alternative solutions if available
  • Modify service scope to match available features
  • Offer cancellation without penalty

No Refunds For:

  • Current billing period already started
  • Features lost due to platform decisions
  • Increased costs passed through from platforms

6.3 Billing Disputes

If you dispute a charge with your bank/credit card:

  • Services will be immediately suspended
  • Refund request process will be bypassed
  • Chargeback fees (₹500-₹1500) will be charged to you
  • We may pursue collections for fraudulent disputes

Proper Process: Always contact us first before disputing charges. Most billing issues can be resolved quickly and amicably.

7. Subscription Pause Option

As an alternative to cancellation, some subscription services may be paused:

Social Media Management:

  • Pause for up to 30 days: 50% of monthly fee to maintain setup
  • Pause for 60+ days: Full cancellation (no pause option)

Automation Services:

  • Not available for pause (cancel or continue only)

WhatsApp API:

  • Pause for up to 15 days: 30% of monthly fee to maintain account
  • Message credits remain valid during pause

8. Refund Abuse Prevention

We reserve the right to refuse service to customers who:

  • Make excessive refund requests
  • Use services and then request refunds repeatedly
  • Provide false information in refund requests
  • Abuse the refund policy

9. Dispute Resolution

If you’re unsatisfied with our refund decision:

Internal Escalation:

  • Request management review within 7 days
  • Provide additional evidence if available

External Resolution:

  • Mediation through industry association
  • Arbitration as per our Terms and Conditions
  • Legal action as last resort (subject to jurisdiction in Surat, Gujarat)

10. Money-Back Guarantee (Where Applicable)

For Select Services: Some premium services may include satisfaction guarantees:

  • Details provided in service-specific agreements
  • Conditions and terms clearly stated upfront
  • Must be explicitly mentioned in your contract

If not specifically mentioned, no money-back guarantee applies.

11. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will:

  • Be posted on our website with updated date
  • Apply to purchases made after the change date
  • Not retroactively affect existing orders (unless more favorable to customer)

Material changes will be communicated via email to active customers.

12. Contact Us

For any questions or to request a refund or cancellation, please contact us:

S K Enterprise

Email: support@skenterprise.live

Address: F-1142, Laxmi textile park, GIDC Sachin, Surat, GJ, 394230, IN

Website: https://skenterprise.live

WhatsApp Business: 919327402533

Support Hours: Monday – Saturday, 10:00 AM – 5:00 PM IST

Important Reminders

✅ Contact us first – Most issues can be resolved without refunds

✅ 7-day window – Request refunds within 7 days of delivery

✅ Provide evidence – Support your claim with documentation

✅ Be specific – Clearly explain the issue and desired outcome

✅ Allow time for review – We need 3-10 days to evaluate requests

✅ Communication is key – We’re committed to your satisfaction

Our Commitment to You:

At S K Enterprise, we stand behind the quality of our work. While we maintain a strict refund policy due to the nature of digital services, we are always willing to work with clients to resolve issues, provide additional support, or make corrections. Our goal is your satisfaction and success.

If you’re unhappy with any aspect of our service, please reach out before requesting a refund. In most cases, we can find a solution that works for both parties.

Thank you for choosing S K Enterprise for your automation and digital service needs.

Shopping Cart

S K Enterprise

Online

Hello! How can I help you today?