Shipping and Delivery Policy

Last Updated: February 12, 2026

This policy describes how S K Enterprise delivers its digital services and products. As we exclusively offer digital services and downloadable products, no physical items are shipped.

1. Service Delivery Method

All our services and products are delivered electronically. The specific delivery method depends on the service or product purchased:

Digital Products & Templates

N8n Workflow Templates:

Delivered as downloadable files via email or secure download link
Includes workflow JSON files and setup documentation
Instant delivery upon payment confirmation
Access link valid for 30 days from purchase date

WordPress Auto-Blog Post Templates:

Delivered as downloadable workflow files
Includes installation guide and configuration documentation
Instant delivery upon payment confirmation

UGC Ads Automation Templates:

Delivered as downloadable workflow package
Includes template files and usage instructions
Instant delivery upon payment confirmation

Custom Services

N8n Custom Workflows:

Delivery involves the setup, testing, and deployment of the workflow in your designated environment
Workflow files and documentation provided via email
Confirmation email sent upon completion
Delivery timeline: 2-7 business days depending on complexity

Instagram Automation Setup:

Access credentials to automation dashboard provided via email
Setup confirmation and walkthrough scheduled within 24-48 hours
Account connection verified before service activation
Initial setup: 1-2 business days

Telegram Automation Setup:

Bot credentials and access details sent via secure email
Configuration dashboard access provided
Setup instructions and documentation included
Initial setup: 1-2 business days

WhatsApp Business API Dashboard:

Dashboard access credentials sent via email upon account approval
Onboarding call scheduled within 24 hours
Account setup and verification: 2-5 business days (depends on WhatsApp approval)
Training materials and documentation provided

AI-Powered UGC Ads Creation:

First draft delivered within 3-5 business days
Final deliverables sent via email or cloud storage link
Includes video files, ad copy, and usage guidelines
Revisions processed within 24-48 hours

Social Media Management:

This is an ongoing service
Delivery consists of active management of your social media accounts as per the agreed-upon strategy and posting schedule
Content calendar shared via email or project management tool
Monthly reports delivered by the 5th of each month

Website Design:

Staging site access provided for review
Final files and administrative credentials delivered upon approval
Delivery timeline: 7-21 business days depending on complexity

Thumbnail & Graphic Design:

Delivered as high-resolution files via email or cloud storage
Delivery timeline: 2-5 business days
Revisions delivered within 24-48 hours

2. Delivery Timeline

Initial Contact

After your order is confirmed and payment is processed, we will contact you within 1-2 business days to begin the project onboarding process.

Service-Specific Timelines

Instant Delivery (Digital Products):

Pre-built workflow templates: Immediate upon payment
Downloadable products: Immediate upon payment

Quick Setup (1-3 Business Days):

Instagram automation setup
Telegram automation setup
Simple N8n workflow deployment
Thumbnail design

Standard Delivery (3-7 Business Days):

Custom N8n workflows (simple to medium complexity)
AI-powered UGC ads (first draft)
Graphic design projects

Extended Delivery (7-21 Business Days):

Complex custom workflows
Website design and development
Comprehensive automation system setup

WhatsApp Business API (2-5 Business Days):

Subject to WhatsApp/Meta approval process
Dashboard access provided once account is verified

Ongoing Services:

Social media management: Continuous service, content delivered per agreed schedule
Subscription-based automation: Active immediately upon setup completion

The specific delivery timeline for each service will be clearly communicated and agreed upon in the service proposal or project scope document before payment.

Factors Affecting Delivery Time

Delivery timelines may be extended due to:

Delays in receiving necessary information, assets, or access from you
Third-party approval processes (WhatsApp account verification, platform API access)
Revision requests that significantly change the original scope
Technical issues with third-party platforms
Force majeure events or circumstances beyond our control

We will notify you promptly if any delays are anticipated and provide updated delivery estimates.

3. Order Confirmation & Proof of Delivery

Order Confirmation

You will receive a confirmation email as soon as your payment is successfully processed. This email will include:

Order details and service purchased
Expected delivery timeline
Next steps and onboarding information
Invoice/receipt

Proof of Delivery

Proof of delivery shall be considered complete when one of the following occurs:

For Digital Products:

Download link sent to your registered email address
Files successfully downloaded (tracked in our system)
Access credentials provided for template libraries

For Custom Services:

Email containing final design files, source files, or download link
Administrative credentials to your completed website or dashboard
Confirmation email stating workflow deployment and successful testing
Access credentials to automation platforms (Instagram, Telegram, WhatsApp dashboards)

For Ongoing Services:

First social media post published on your account as part of management service
First automated post/message sent via automation service
Monthly report delivered to your email

For Setup Services:

Setup completion confirmation email
Successful test run of automation or workflow
Access credentials and training materials delivered
Onboarding call completed

Acceptance Period

For custom deliverables (not digital products), you have 7 days from the delivery date to:

Review the delivered work
Request revisions within the agreed scope
Report any issues or bugs

After 7 days without communication, the delivery is considered accepted and approved.

4. Access and Download

Digital Products

Download links are valid for 30 days from the purchase date
Files can be downloaded multiple times during the valid period
After expiration, contact support for link renewal (may incur a small fee)
Keep backup copies of all downloaded files

Dashboard and Platform Access

Login credentials sent via secure email
Change default passwords upon first login
Access remains active for the duration of your subscription
Upon cancellation, access is revoked at the end of the billing period

File Formats

Digital deliverables are provided in the following formats:

Workflows: JSON files for N8n
Graphics/Designs: PNG, JPG, PDF (print-ready if applicable)
Videos: MP4, MOV
Documents: PDF, DOCX
Source files: Upon request (may require additional fee)

5. Failed Delivery

If delivery fails for any of the following reasons, we will make three attempts to contact you:

Common Failure Reasons:

Invalid or inactive email address
Email marked as spam or blocked
Download link not accessed within validity period
Incorrect access credentials provided by client
Client unavailable for onboarding/setup calls

Resolution Process:

First attempt: Email notification within 24 hours
Second attempt: Email + SMS/WhatsApp (if available) within 48 hours
Third attempt: Phone call within 72 hours

If we cannot reach you after three attempts, the order will be marked as “Delivery Attempted – Client Unresponsive.” No refunds will be issued for failed deliveries due to client non-responsiveness.

6. Re-Delivery

For Digital Products:

If you lose downloaded files, re-delivery can be requested within 90 days of purchase
First re-delivery is free
Additional re-deliveries may incur a small administrative fee (₹99)

For Access Credentials:

Lost credentials can be reset at no charge
Contact support with your order details

For Custom Services:

Source files are stored for 90 days post-delivery
Re-delivery within 90 days is free
After 90 days, an archival retrieval fee may apply (₹299-₹999 depending on project size)

7. Delivery Issues and Support

Reporting Issues

If you experience any issues with delivery:

Check your spam/junk folder for delivery emails
Verify the email address associated with your account
Contact our support team immediately

Response Times:

Email support: Within 12-24 hours (business days)
WhatsApp support: Within 6-12 hours (business days)
Critical delivery issues: Within 4-6 hours

What to Include in Your Report

Order number or transaction ID
Service/product purchased
Description of the issue
Screenshots if applicable

8. International Delivery

While we are based in India, our digital services are available globally:

All digital products deliver instantly worldwide
Service delivery timelines are the same regardless of location
Support is provided in English
Time zone differences may affect real-time communication but not delivery timelines

9. Holidays and Non-Working Days

Delivery timelines exclude:

Sundays and national holidays in India
Emergency closures (notified in advance when possible)

Orders placed on weekends or holidays will be processed on the next business day.

Indian Public Holidays Affecting Delivery:

Republic Day (January 26)
Holi (March/April)
Independence Day (August 15)
Diwali (October/November)
Other major festivals (notified on website)

10. Tracking Your Order

Order Status

You can check your order status by:

Logging into your account on our website
Emailing support with your order number
Checking confirmation emails for updates

Status Definitions

Processing: Payment received, order being prepared In Progress: Work has begun on your custom service Pending Approval: Waiting for platform approval (WhatsApp, etc.) Awaiting Review: Deliverable sent, waiting for your feedback Revision: Revisions being processed Completed: Delivery confirmed and accepted Delivered: Final files/access sent to you

11. Third-Party Platform Dependencies

Some services require approval or setup from third-party platforms:

WhatsApp Business API:

Requires Meta/WhatsApp account verification
Approval time: 1-5 business days (controlled by Meta)
We will notify you of approval status

Instagram Automation:

Requires Instagram Business/Creator account
API access subject to Instagram’s policies
Setup dependent on account eligibility

Telegram Automation:

Bot approval may be required for certain features
Token generation required from Telegram

We are not responsible for delays caused by third-party approval processes, but we will assist you throughout the process.

12. Changes to Delivery Policy

We reserve the right to update this delivery policy at any time. Changes will be effective immediately upon posting on our website. The “Last Updated” date at the top of this policy indicates when it was last revised.

Material changes affecting active orders will be communicated via email.

13. Contact Us

If you have any questions regarding the delivery of your service or product, please contact our support team:

S K Enterprise

Email: support@skenterprise.live

Address: F-1142, Laxmi textile park, GIDC Sachin, Surat, GJ, 394230, IN

Website: https://skenterprise.live

Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST

Note: As a digital service provider, we are committed to timely delivery of high-quality services. Our delivery processes are designed to ensure you receive your purchases promptly and securely. If you experience any issues, our support team is here to help.